Nenhum comentário

Vivint Alarm Agreement

The Outdoor Camera Pro also has a “Lurker detection” that allows you to be notified if it sees someone it does not recognize. In addition, there is a “siren extender”, so if someone disrupts your security system, the camera helps to sound the alarm and alert your neighbors. If you are looking for an alarm company, choose a UL list, CSAA Five Diamond Certified (Central Station Training Standards) and IQ Certified. IQ certified alarm companies adhere to strict standards and guidelines and also offer you the best possible system and the most professional installation. This week vivint withdrew 2 payments from our current account. . No note. We only have the service for 6 months or something like that and it`s not the first billing or payment issue. Today the guy told me they tried to get a payment last month, but it didn`t work, so they took two this month. We have never accepted automatic payments. I called a few months ago and used my debit card to pay our account. Since they had registered the number, they decided to take my money.

I explained that, and the guy says they`re going to keep doing it and there`s nothing I can do about it. You refuse to send me an invoice. I even spoke to a rude man, who is supposed to be a superior, who said they would not send an invoice and would continue to automatically remove payments. I was so angry. That`s crazy. I never agreed to pay automatically. I spoke to our bank. Vivint didn`t try to charge us last month. I was pretty sure, since the bank would have charged us an overdraft fee.

He lied to the surprise. In short, I cancelled the debit card. My bank suggested that I also put a stop payment on vivint`s account. The bank cannot guarantee that it has not received my routing and account information. It cost me $36. At least that`s how they have no choice but to charge us. I want to get out of this stupid contract. I think I will start the trial now!!! My 31/2 year contract with Vivint expires in three days. I have the original contract and I do not see a place where there is any mention of an extension or an automatic extension. I spoke to customer service on 28.11.14 and requested that my account be terminated. The representative said I only had to send an email to documents@vivint.com with my account number, date and reason for the cancellation and call back on Tuesday to make sure they received the message. So I call today, Tuesday, and the new representative says they haven`t received an email and they need 30 days in advance.

He said my account is automatically renewed from month to month and can be terminated at any time during the 30 days leading up to next month to permanently terminate next month. I just downloaded the Mediafire letter and I simply emailed it (I`ll fax it today, but I don`t have a fax at home) and I`ll send the official messages to my bank and Vivint tomorrow. I also know someone at my local bank who can help me on the banking side. My question is: if I`ve been “inside” for the last 30 days, am I being forced to sign a renewed car contract? Vivint (like many others) is essentially just a distributor/supplier of alarm.com (ADC) and 2GIG. This also means that almost all equipment is the same for all suppliers/distributors (e.g.B. 2GIG sensors, GoControl panel, ADC cameras). . . .